Folders gone, mail. Can open mail. Menu opens, pick were i want to send mail, nothing
nanaboonana
Enthusiast - Level 2

 Smiley Surprised VERIZON,  hope u can get this done soon, I need to check something in my folders, I had about 10 folder category's.  Thank you,  sincerely NANABOONANA                                                                                                                    PS. Verizon, could give a few more characters for writing what the subject is about

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Re: Folders gone, mail. Can open mail. Menu opens, pick were i want to send mail, nothing
thetick1234
Specialist - Level 1

It would be helpful to provide what email client or web mail address you are accessing these folders?

Regardless, Verizon over years (even decades) has lost my old email every couple years.  This is "normal" for Verizon.  I suggest you use an email application and backup ALL your email to the cloud, another computer or external HDD or NAS.

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Re: Folders gone, mail. Can open mail. Menu opens, pick were i want to send mail, nothing
caplad
Enthusiast - Level 1

I am having the same problem . I upgraded to windows 8.1 now all my folders are gone

Re: Folders gone, mail. Can open mail. Menu opens, pick were i want to send mail, nothing
thetick1234
Specialist - Level 1

It would be helpful to provide what email client or web mail address you are accessing these folders?

Regardless, Verizon over years (even decades) has lost my old email every couple years.  This is "normal" for Verizon.  I suggest you use an email application and backup ALL your email to the cloud, another computer or external HDD or NAS.

Re: Folders gone, mail. Can open mail. Menu opens, pick were i want to send mail, nothing
JOSEm441
Specialist - Level 2

Caplad - ." I upgraded to windows 8.1 now all my folders are gone" - Try running internet  explorer in compatibility mode  - http://www.surfacetablethelp.com/2013/09/how-to-enable-compatibility-mode-in-ie-11-in-windows-8-1.ht...

Nanaboonana   If you open contacts are there any listed?

Re: Folders gone, mail. Can open mail. Menu opens, pick were I want to send mail, nothing
nanaboonana
Enthusiast - Level 2

Thank you all for your help. I got a on line live agent to help me, she got on my PC, in less than 5 minutes every thing fixed, folders back with enclosed papers still there. Thanks again    sincerely Nanaboonana

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