Google Chrome Users and Not Supported method

[Techman28]

Google Chrome users are getting the intermittent message Not Supported Method while trying to login or browser the verizon.com site. We are aware of the issue and are working towards a permanent fix to prevent this from happening in the future. I will update when we have them available. In the meantime there are 2 work arounds that fix this.

1, Clear Cookies before Attempting to login. Close the browser after doing this and then try to login.

2. Use a different browser. I personally use Firefox and have never experienced an issue.

Right now those are the only 2 options for immediate access

[sunman1]

Actually, for those of you who want to continue using Google Chrome, there is a third option:

 Selection the "customize and Control Wrench symbol drop down menu and select "new Incognito Window" and enter the Verizon login URL.  This worked every time for me while normal login never worked and I received the useless "Not Supported Method" message.

There is also a fourth option to use Chrome without eliminating all of your cookies by just deleting the "Verizon" cookies, but you may have to do this before logging in to the Verizon site.  I have not identified the specific Cookie(s) which are creating the Verizon error message, maybe someone else has time to ID these.  Anyone who feels creative can also write a script to auto-delete the offending cookies at login.

Also, 2 other users reported that Firefox also does not work and they get the same error message, so that is not a simple solution for all.

This problem has been reportedly been going on since November, so don't expect a quick answer from Verizon:)

Hope this helps you fellow Chrome lovers.

[carlton607]

Chrome and Windows 7 user here; have been experiencing this problem since late-December.  I now access the site by logging in at http://webmail.verizon.net/signin/   So far I've experienced no difficulties, but would ideally like to use the My Verizon login page.

[sunman1]

I've also had success with the webmail login so I think it is a caching/cookies issue since incognito allows login to the My Accoutn page.  Hope they solve it soon.  I  notified Google as well.  My problem started Dec 26 or 27.

The login from Verizon'sMy Account page:

http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx

Redirects to:

https://auth.verizon.com/amserver/UI/Login?realm=dotcom&module=AIAW&clientId=myvz&goto=https%3A%2F%2...

[AFjetpilot]

Thank you.  Logging in at  http://webmail.verizon.net/signin/ works for me too.   

[190385]

Thanks, That seems to work without having to become a code writer to fix the problem.

[Holly1]

We've been experiencing the same problem since last week and have been using the old http://webmail.verizon.net/signin/ and also this one:https://www.verizon.net/ssowebapp/VOLPortalLogin .If you read other forum messages by Holly and topdog you will see that many are having this problem.

There are quite a feww comments on the Ideas part of this forum too, as mentioned by me in another message on this forum.

Holly

[cat09tails]

Yes, that's correct. Your ISP cannot even code their site to be accessible by all browsers. Pretty sad, isn't it?

[Holly1]

Someone from Verizon needs to put this message out to IE users too.The Windows Update KB2585542, that some think is causing the problem for IE users ia a very important security update that I am reluctant to remove. I am waiting for a Microsoft tech to get back to me about the feasibility of removing it without compromising my computer .  I should be hearing from someone soon as the reply I got said I would be hearing from a Microsoft support professional within 24 hours.

Holly 

[stevenc2011]

actually, they just appeared to screw that up now too.  I just tried to login in "incognito mode".  It worked fine this morning and now it doesn't.  Don't you people test anything?   Hey verizon guys...a few points to consider so that you can improve your support:  

Deleting Cookies is not a good solution.  I have dozens of websites that I visit daily.  Cookies were created in part to make it easier for users to visit sites without having to personalize it each time.  Don't tell me to ruin my experience with all my other sites and re-establish my cookies everywhere just because you fouled up your site.  Remember, up until a month ago, this worked fine for all Chrome users.  We didn't change anything.  

Using another browser is not a good solution.  We have chosen to use Chrome because its fast and easier to use than Firefox or IE.  Why would you suggest we use something different?  We use Chrome...telling us to use something different when we've specifically selected a browser that works well and used to work fine with your product is absurd.   According to StatCounter, Chrome browser usage now accounts for over 20% of all browser usage worldwide.  Please get with the program.