Help! re bounced emails
DuardF
Enthusiast - Level 2

I am relieved to know that today's email outage is over. However I have heard from customers that messages they sent to me during the outage were bounced with this error: "550 5.1.1 unknown or illegal alias"

I'm okay with the customers who contacted me. But I'm afraid of serious long-term repercussions from people who think that message means my email address is no good and who give up on contacting me.

If there were a way to find out who received such a message I would be able to repair the damage. Please advise.

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Re: Help! re bounced emails
DuardF
Enthusiast - Level 2

It appears that this "illegal alias" message was generated only for messages posted to a subaccount.

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