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Help retrieving password

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AdvicePro
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-26-2009

Help retrieving password

Message 1 of 2
(771 Views)

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.

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somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Help retrieving password

Message 2 of 2
(716 Views)

@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.


This is probably because you don't have a secret question set up for the account. You would need to contact Verizon support.


@AdvicePro wrote:

At Forgot User ID and/or Password, when I select Password then click Continue and enter my user ID, after Secret Question It says null. Why is this? I don't have Verizon anymore, but I signed in just a few days ago.


If you don't have Verizon, then what are you trying to log into? Verizon typically cancels all associated services when you close the account.

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