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Help with Whitelist Request

Help with Whitelist Request

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Contributor
Contributor
Posts: 1
Registered: ‎08-16-2016
Message 1 of 2
(938 Views)

I need assistance in getting my server IP added to the white list. All my IPs are dedicated to my server, which is a dedicated server too (no possible way to be dynamic). We double-checked the server and there is no suspicious activity whatsoever. We verified that there is no spamming or bad reputation for the IP address at any database (100% secure).

 

I followed the instruction on the rejected email, filling the Whitelist Request form, but always received the same response:

After investigation, Verizon Online Security has determined that e-mail from
your IP address will not be allowed access to the Verizon Online e-mail
domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP
indicates that it is dynamically assigned

Your help getting our IPs whitelisted will be highly appreciated.

 

Thanks

1 REPLY 1
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Moderator Moderator
Moderator
Posts: 9,542
Registered: ‎03-18-2013
Message 2 of 2
(898 Views)

Hi APP,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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