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How do I unlock a subaccount ?

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newmes
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎07-04-2012

How do I unlock a subaccount ?

Message 1 of 3
(3,135 Views)

I tried to sign into a subaccount  and for some reason it was not accepting the password that I entered so now that I am locked  it is asking for an answer to a secret question  that I don't believe I set up when I first opened this sub account many years ago

 

I haven't signed onto the subaccount in many years so maybe a lot of the security features have changed but I was never told to set up with a security question 

 I need to use it because I want to check the spam folder and see if some of the emails are getting blocked or not in the subaccount

 

I tried to do it online but it's sending a pin to rreset the primary account password which I found out the hard way

Now I have the primary email account working and I can see the subaccount but I cant edit or see what the secret question and answer was

Are there any other options ?

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somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: How do I unlock a subaccount ?

Message 2 of 3
(3,097 Views)

@newmes wrote:

I tried to sign into a subaccount  and for some reason it was not accepting the password that I entered so now that I am locked  it is asking for an answer to a secret question  that I don't believe I set up when I first opened this sub account many years ago

 

I haven't signed onto the subaccount in many years so maybe a lot of the security features have changed but I was never told to set up with a security question 

 I need to use it because I want to check the spam folder and see if some of the emails are getting blocked or not in the subaccount

 

I tried to do it online but it's sending a pin to rreset the primary account password which I found out the hard way

Now I have the primary email account working and I can see the subaccount but I cant edit or see what the secret question and answer was

Are there any other options ?


If you do not know the answer to the Secret Question, then your only option is to contact tech support and have them reset the account for you.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

View solution in original post

2 REPLIES 2
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: How do I unlock a subaccount ?

Message 2 of 3
(3,098 Views)

@newmes wrote:

I tried to sign into a subaccount  and for some reason it was not accepting the password that I entered so now that I am locked  it is asking for an answer to a secret question  that I don't believe I set up when I first opened this sub account many years ago

 

I haven't signed onto the subaccount in many years so maybe a lot of the security features have changed but I was never told to set up with a security question 

 I need to use it because I want to check the spam folder and see if some of the emails are getting blocked or not in the subaccount

 

I tried to do it online but it's sending a pin to rreset the primary account password which I found out the hard way

Now I have the primary email account working and I can see the subaccount but I cant edit or see what the secret question and answer was

Are there any other options ?


If you do not know the answer to the Secret Question, then your only option is to contact tech support and have them reset the account for you.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

View solution in original post

newmes
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎07-04-2012

Re: How do I unlock a subaccount ?

Message 3 of 3
(3,043 Views)

I was able to use the chat with verizon and they sent me a temporary password and than I was able to get in

 

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