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I can't access my verizon.yahoo email account

I can't access my verizon.yahoo email account

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Contributor hockeydeb
Contributor
Posts: 3
Registered: ‎12-16-2017
Message 1 of 2
(1,499 Views)

I last accessed my verizon.yahoo email account on nov 27, 2017 and this morning there is no longer a way to access my account on verizons web page; i am redirected to yahoo.  my email password on verizon's website was different that my password on yahoo's site so now i can't access my account.  when i try  to get help from yahoo they redirect me to verizon's page and vis a versa.  this is really extremely poor customer service for starters.  i was on the phone waiting for help from verizon but after 30 minutes waiting i hung up.  can anyone help me?

i don't understand how they can deny me access to my email without notice!

1 REPLY 1
Moderator Moderator
Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 2 of 2
(1,477 Views)

Hi hockeydeb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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