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I'm getting this error when trying to use the email setup on Verizon. it keeps crashing? please advise.
What are you trying to install? You don't need any software from Verizon to do email. Things like their IHA are optional and actually very buggy.
You can access your email at http://webmail.verizon.com or you can setup an email client following this guide https://www.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup&CMP=DMC-CVZ_ZZ_ZZ_...