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I too am not getting all my e-mail!

Posts: 6
Registered: ‎11-19-2014

I too am not getting all my e-mail!

Message 1 of 2

I believe I am not getting my e-mail do to size restrictions....I have too much e-mail saved.  This does not explain why the sender of the e-mail is NOT getting notification that I could not receive the e-mail for my mailbox is full. This has been going on for the past two weeks.  I also had received multiple messages that my e-mail could not be sent, please try again, only to learn that after 9 attempts to send the e-mail the recipient received all 9 e-mails! Verizon's recent changes to the profile/settings of e-mail user accounts will not allow First and Last name changes; "try again later". When is later?????? My 1st and last name are spelled wrong! I didn't do it....I do know how to spell my name!

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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: I too am not getting all my e-mail!

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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