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IP Address Blocked by Verizon, please Whitelist

IP Address Blocked by Verizon, please Whitelist

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Contributor M_Greenleave
Contributor
Posts: 1
Registered: ‎09-29-2016
Message 1 of 2
(3,899 Views)

Hello -

 

Server IP Address: 62.146.61.170, 62.146.61.171

 

I saw numerous other posts in this forum regarding this issue so hopefully I can get some help. Our server has been blocked for weeks now and all attempts to get it whitelisted or get any support at all have been denied or completely ignored by Verizon. I have completed the Whitelist Request Form (for ISP's) found here multiple times now and I always receive the same message:

 

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned



Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

Sincerely,

Verizon Online Security
http://www2.verizon.net/policies
abuse@verizon.net

Both reasons provided for being blocked are simply untrue. Our server IP address is not dynamically assigned and I can confirm our clients are not sending out spam.

 

Any help on getting our server whitelisted would be greatly apprecaited.

 

Thanks.

Greenleave

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 2 of 2
(3,868 Views)

Hi M_Greenleave,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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