×

Switch Account

IP Address Whitelisting - Failure

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-09-2014

IP Address Whitelisting - Failure

Message 1 of 2
(2,086 Views)

[Starting a new thread in case replies to other threads don't receive attention]

 

Hi,

 

Echoing many previous posts on this topic, I am unable to successfully whitelist one of my mail servers' IP addresses using the online whitelist functionality.  I have submitted a request using:

 

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

 

and receive the response that the IP will not be whitelisted:

 

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 

 No Reverse Hostname associated with your IP address."

 

The IP address concerned is a static, assigned address, there is a valid reverse DNS entry, and I am not aware of any "spam issues" at all - in fact, a check against some 235 RBLs confirms there is not a problem.

 

I am unable to reply to the whitelist@verizononline.net address with further information because (ironically) my mail server is blocked!!

 

Could I ask that this is escalated to someone that can resolve the issue?  I have hosted customers that are currently unable to send to any Verizon-provided address, and I can see no reason why.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008

Re: IP Address Whitelisting - Failure

Message 2 of 2
(2,075 Views)

Please check your original post for instructions on resolving your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

View solution in original post

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008

Re: IP Address Whitelisting - Failure

Message 2 of 2
(2,076 Views)

Please check your original post for instructions on resolving your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.