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IP Whitelist not being handled

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Contributor
Contributor
Posts: 3
Registered: ‎11-13-2015

IP Whitelist not being handled

Message 1 of 4
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Just like many others, our IP's have somehow wound up in Verizons email blocklist. We've tried going through the delisting process as described, but only get an auto-response saying that it was listed as SPAM, with no way to actually go forward with it and de-list it.

 

After multiple attempts at resolving this through the traditional means Verizon provides, I find myself creating this topic as it seems to be the solution for many. Our IP's are clean, have a good reputation and are not in any other blocklists. I'd appreciate it if you could submit a support ticket to someone whom we can resolve this issue with once and for all, as it's of course affecting our end-users.

 

Cordially,

 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,159
Registered: ‎11-10-2009

Re: IP Whitelist not being handled

Message 2 of 4
(2,000 Views)

Release your ip address and hopefully the new one you acquire will be clean.

Contributor
Contributor
Posts: 3
Registered: ‎11-13-2015

Re: IP Whitelist not being handled

Message 3 of 4
(1,991 Views)

I should of course mention that we're an ISP - so it's our allocated IP's that are being blocked. They of course can't really be released and renewed.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: IP Whitelist not being handled

Message 4 of 4
(1,978 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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