Impossible to Whitelist IP/Domain

[Tegran]

Please can somebody open a private support case on my account so that I may discuss this issue further?

Thanks.

[LawrenceC]

Hi Tegran,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[rinni1]

I would also like to open a support ticket, thanks!

[LawrenceC]

Hi rinni,

We have reopened your Private Support case.  Please follow the origninal instructions posted HERE to access your case thread.

[zondotca]

I am a small hosting provider based in Canada with servers at SoftLayer in Texas and Washinton DC. One of our IPs is blacklisted and despite having a totally clean reputation I just get the same standard message from the whitelist form. 

Can I please get this escalated so that a human can help me get cleared?

[KaLin]

zondotca,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

AuntieCC,

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
-Amanda_M

[Verizon_Support]

zondotca, while we are happy to assist we are not able to do so without additional information. After several attempts to retrieve this information from you without success we are now closing your Private Support Case. If you require additional assistance please make a new post.

-Adam_VZ

[planoali]

Hello,

We have the same issue, can you please help me start a support case?

Thank You

[LawrenceC]

Hi planoali,

Could you please briefly describe your issue and the steps that you have followed to this point to get it resolved, such as submitting a whitelist request?  Thanks.