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Impossible to Whitelist IP/Domain

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,643
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 101 of 358
(1,729 Views)

Hi MikeDarookie,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 102 of 358
(1,708 Views)

PSUBadlee,

 

We have closed your private support case. We are glad we were able to take care of your whitelist issue. Feel free to make a new post anytime you need our help.

 

- Jose_VZ

Pctek4456
Contributor
Contributor
Posts: 2
Registered: ‎02-12-2014

Re: Impossible to Whitelist IP/Domain

Message 103 of 358
(1,700 Views)

Hi. I also have an issue with sending email to a verizon.net account. I have followed the instructions to open a support case but I do not see that option in my profile page. Any assistance would be appreciated. Thanks!

LawrenceC
Moderator Moderator
Moderator
Posts: 10,643
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 104 of 358
(1,694 Views)

Hi Pctek4456,

Please check your Private Message Inbox in the upper right of this page. It should look like this -->>

Pctek4456
Contributor
Contributor
Posts: 2
Registered: ‎02-12-2014

Re: Impossible to Whitelist IP/Domain

Message 105 of 358
(1,683 Views)

Hi,

 

I have filled out the form located @ http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp and received a response as follows

 

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate."

 

My outgoing email smtp address is not listed in any of the spam blacklists on the internet. Any help would be appreciated. Thanks!

LawrenceC
Moderator Moderator
Moderator
Posts: 10,643
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 106 of 358
(1,675 Views)

Hi Pctek4456,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 107 of 358
(1,653 Views)

Hello esam10,

 

We're glad to hear the emails are working again for you. Please let us know in a new public post if you ever need help with anything else.

 

Thank you,

-Jeramy

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 108 of 358
(1,649 Views)

Hello Pctek4456,

 

We're glad to hear the emails are going through again. If you ever need help with anything else please let us know in a new public post.

 

Thank you,

-Jeramy

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 109 of 358
(1,595 Views)

notbernie,

 

Our email security team has successfully white listed your IP. We have closed your private support thread, due to you no longer responding. Feel free to make a new post anytime you need our help.

 

- Jose_VZ

 

 

NorthPark
Contributor
Contributor
Posts: 4
Registered: ‎11-01-2013

Re: Impossible to Whitelist IP/Domain

Message 110 of 358
(1,565 Views)

Hi,
I'm wondering why emails from our IP are being rejected.  We used the white list form and received this response:

 

***********************************************************************************************************


After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

No Reverse Hostname associated with your IP address.



Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

Sincerely,

Verizon Online Security

***********************************************************************************************************

 

 

But the IP does have a reverse DNS hostname...Am I missing something?

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