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Impossible to Whitelist IP/Domain

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Tegran
Contributor
Contributor
Posts: 2
Registered: ‎05-01-2014

Re: Impossible to Whitelist IP/Domain

Message 121 of 358
(938 Views)

Please can somebody open a private support case on my account so that I may discuss this issue further?

 

Thanks.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,631
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 122 of 358
(935 Views)

Hi Tegran,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

rinni
Contributor
Contributor
Posts: 4
Registered: ‎01-14-2014

Re: Impossible to Whitelist IP/Domain

Message 123 of 358
(918 Views)

I would also like to open a support ticket, thanks!

 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,631
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 124 of 358
(906 Views)

Hi rinni,

 

We have reopened your Private Support case.  Please follow the origninal instructions posted HERE to access your case thread.

zondotca
Contributor
Contributor
Posts: 1
Registered: ‎05-09-2014

Re: Impossible to Whitelist IP/Domain

Message 125 of 358
(884 Views)

I am a small hosting provider based in Canada with servers at SoftLayer in Texas and Washinton DC. One of our IPs is blacklisted and despite having a totally clean reputation I just get the same standard message from the whitelist form. 

 

Can I please get this escalated so that a human can help me get cleared?

 

 

KaLin
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Impossible to Whitelist IP/Domain

Message 126 of 358
(881 Views)

zondotca,

 

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 127 of 358
(841 Views)

AuntieCC,

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
-Amanda_M

Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Impossible to Whitelist IP/Domain

Message 128 of 358
(805 Views)

zondotca, while we are happy to assist we are not able to do so without additional information. After several attempts to retrieve this information from you without success we are now closing your Private Support Case. If you require additional assistance please make a new post.

-Adam_VZ

planoali
Contributor
Contributor
Posts: 3
Registered: ‎05-23-2014

Re: Impossible to Whitelist IP/Domain

Message 129 of 358
(728 Views)

Hello,

 

We have the same issue, can you please help me start a support case?

 

 

Thank You

LawrenceC
Moderator Moderator
Moderator
Posts: 10,631
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 130 of 358
(726 Views)

Hi planoali,

 

Could you please briefly describe your issue and the steps that you have followed to this point to get it resolved, such as submitting a whitelist request?  Thanks.

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