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Inbox e-mails disappearing

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Pilar
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Contributor
Posts: 1
Registered: ‎03-29-2015

Inbox e-mails disappearing

Message 1 of 3
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Why are the e-mails in my inbox disappearing after a few days without me deleting them?

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Inbox e-mails disappearing

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You are asking peers not Verizon by posting here.

 

Some possibilities

 

You have a email client (on PC, phone, etc) that is set to download and delete.

 

You've exceeded the maximum storage allowed.

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Inbox e-mails disappearing

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(595 Views)

@Pilar wrote:

Why are the e-mails in my inbox disappearing after a few days without me deleting them?


Any time mail disappears from the server, there's a pretty good chance there's some device pulling it off. This can happen even without you intending it to. For example, the default Verizon setup for a long time (and possibly still) configured Outlook automatically unless you were paying attention and unchecked the box during the install.

The easiest way to fix it is to change your password. Once the device(s) can no longer authenticate, the disappearances should stop.

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