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Innocent emails flagged as Spam - can't get it resolved

Innocent emails flagged as Spam - can't get it resolved

Contributor valleyboo
Posts: 3
Registered: ‎03-22-2012
Message 1 of 10

I tried to send an innocent email for 3 days straight (to fewer than 10 people) .    Somehow Verizon has determined this to be SPAM.    I called about this "big brother" approach and they told me to send it to an address that would review the email.  (spamdetector.update@verizon.net)    I sent it and received no response.    I sent it a second time and received no response.   this is the second time this has happened recently and I'm really mad.    If I cannot depend upon Verizon to send innocent,  non-suggestive,  non-porno,  and non-soliciting emails,   then I'll go to another Vendor.    I'm getting pretty tired of the entire FIOS experience.    The person I spoke with in the technical area told me to call the "accounts" area - where you pay bills.    Clearly just trying to get rid of me.    The SPam detector sends you to a brilliant address to "Explain" what's going on -   that says is "SORRY,  bla,  bla,  bla"     The spamdetector.update@verizon.net won't respond and no one will tell me anything.   


To date I have spent 1 hr. on the various "solutions" that verizon offers.    It's a total waste of time.    It's time to find a new ISP.





Moderator Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 2 of 10

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Copper Contributor kakingsbury
Copper Contributor
Posts: 11
Registered: ‎02-02-2012
Message 3 of 10

I am having the same issues and would be highly interested in what the agent who will "reach out" to you has to say about the problem. I've been having quite a few problems with Fios lately.  I was better off with my DSL connection that I have ever been with the Fios service.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 4 of 10



 We do apologize abotu the problems you are having with sending your email.  We can have you submit a form to the Verizon Online securtiy group and see what resolution they have for you.  The spam detector is a automated tool so there is something in the email that is causing it to be caught as spam.  http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Blocked+Email/QuestionsOne/85706.htm

Lets see where we get with contacting them.





 Tonya D.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 5 of 10

As stated in the Spam FAQ page, you will not get any response when sending the message to spamdetector.update@verizon.net for review. You attach the message that you are unable to send, and they review it. Depending on the outcome of the investigation, the filter will either be updated to allow the content that was previously blocked, or it will be determined to be a legitimate block and no changes will be made.

Some troubleshooting steps you can try:
If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.

If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.

If the Subject line of your message has a whole bunch of "Fwd: Fwd: Re: Fwd:" try removing some of them.

Remove any links/URLs from the email one at a time to isolate if one of them is causing the block.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Contributor valleyboo
Posts: 3
Registered: ‎03-22-2012
Message 6 of 10

None of this worked.    A lady from Verizon called and she too could not figure out why it was being identified as Spam.   We spent over 30 minutes trying things associated to signatures,  etc.  as you suggested.     Finally,   the only way she could find for me to send it is to put it in a word document and attach it to an email.      I understand what spamdetector.update is for,   Apparently they never thought it was necessary to add an update after 3 emails to them regarding my particular email.    Still frustrated with this - it's the second time in several weeks that this has happened.   It has never happened to me previously.    



Contributor ThunderKR
Posts: 1
Registered: ‎08-31-2012
Message 7 of 10

I am having the exact same problems. Tried to resolve by doing what Verizon suggested in the FAQ many times, NOTHING works. Emails still do not get delivered, my emails are are not even close at looking like SPAM, just regular emails, but they are work releated as I am home office based. I just spent 20 minutes with an agent that knew nothing. finally sent me to the Whitelist page, which I just did. I am going to switch vendors very soon. Bye Bye Verizon FIOS, you are not worth it.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 8 of 10

Doesn't take much to look like spam to these filters.  Often just using dollar signs ($) or exclamation points (!) in the subject is enough. 


If yours is not spam, the best you can do is foward a copy to spamdectector.update@verizon.net or to whatever non-verizon mail that rejects it as spam.  see the FAQ that Somegirl posted a link to for more guidance.  Verizon at least notifies you if it thinks your email is spam, which not everyone does, especially if its a users own spam filters.

Contributor Lenape8
Posts: 1
Registered: ‎02-22-2014
Message 9 of 10

Yep!!! same here all e-mails getting caught and held claiming spam, this started a few weeks ago I am trying the suggestion that was posted about ports. Also spent 30 minutes with support and they suggested not using signatures automatically in your e-mails being sent so I went and deleted the auto signature we'll see.   Otherwise I will be ISP shopping soon.

Contributor MJR9135
Posts: 1
Registered: ‎12-22-2014
Message 10 of 10

I too am having this problem. i have clients that use frontiernet, and although I do get their emails (I think), whenever I reply to them the last 3 days, my reply is flagged as SPAM. I tried using another email account and have no problems. I also tried forwarding these replies from two other accounts to my verizon account. They do not show up in my inbox. I tried sending these same emails through Verizon using verizon webmail, Thunderbird, and Outlook - no dice.


I do have some URL like references to domain names in these replies, since I am doing computer work for these clients, these references are necessary.


  This is unacceptable, and will not be tolerated. If this situation continues, I will be happy to dump ALL of my Verizon services and go elsewhere.

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