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It's NOT Verizon....it's NOT AOL....ok guys....WHO's fault is it?!?!

It's NOT Verizon....it's NOT AOL....ok guys....WHO's fault is it?!?!

Contributor MurphsWorld
Posts: 4
Registered: ‎11-25-2017
Message 1 of 3



I can read and send email on aol.com with no issues.

I have been using Outlook for the past 20 years....and prefer Outlook vs html based email utilities (gmail, yahoo, aol etc).


I can RECEIVE email with no issue...using the AOL suggested port assignments....

but.....I CANNOT SEND email ?!?!?


Current settings are:

Email is:     xxxxx.xxxxxx@verizon.net   

Account Type: POP3

Incoming mail server (POP3😞 pop.verizon.net:995

Outgoing mail server (SMTP😞 smtp.verizon.net:465

SSL is enabled


I have instituted AOL Two step authentication.

I have contacted Verizon by chat, initiating  it three times....all three engineers were left clueless.


The second engineer Pradeep suggested I install Windows Live Mail thus ruling out Outlook configuration. 

I tried this, and I still in fact receive the error, (this time with a little more details):


The connection to the server has failed. 

  • Subject 'xxxxxxxxxxxxxxxxxxxxxxxxxx'
  • Server: 'smtp.verizon.net'
  • Windows Live Mail Error ID: 0x800CCC0E
  • Protocol: SMTP
  • Port: 465
  • Secure(SSL): Yes
  • Socket Error: 10013

The last engineer suggested I reach out to Verizon advanced technical support......and guess what .....it's PAID SUPPORT!

Nice!!.........and NO...

I will not Pay for an issue AOL / Verizon are responsible for!


By the way…..I did nothing which started this……I’m assuming perhaps a Microsquish update was received and perhaps that is what kicked all this off.

Otherwise…I was sending and receiving with no issues…..(up till about a month ago).


Any input is appreciated!!!

Contributor jrs52
Posts: 1
Registered: ‎10-10-2018
Message 2 of 3

I'm seeing a similar issue with "The connection to the server has failed. Account: 'incoming.verizon.net', Server: 'incoming.verizon.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E"

Contributor MurphsWorld
Posts: 4
Registered: ‎11-25-2017
Message 3 of 3

Unfortunately....believe it or not....

This issue still exists.


If I want to send email....I have to remember to use the AOL mail server via mail.AOL.com


AOL kept putting it off to Verizon....

When I ended up getting advanced support from Verizon...they couldn't solve it...and....put me in touch with an even MORE advanced team....who said they could address it.


Believe I had to pay $100 down payment for their technical input!!!

(I don't remember the exact price....but...it was nasty..and....it's for THEM to fix a VERIZON issue....so I couldn't bring myself to pay it)


Not very happy....sorry you're experiencing the same ......**bleep**



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