Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!
I will be moving shortly and must discontinue my FIOS service. For a short period of time, I will be living in temporary housing, so I cannot establish another FIOS account at this time. How do I discontinue my current FIOS connection and NOT discontinue my email account?
Really good question. Same thing happened. Sold a house, cut-off fios. Two weeks earlier called to see if we could keep the email address. No Probs. The day we moved out called to get it sorted. Sorry - can't do it. You're toast. Have made about 20 calls (minimum) to various 800, 888 and 877 #'s and they're closed except 9-6 mon - fri (where are Indian call centers when you need them!!). The solution seems to be DSL (no FIOS here) $20 connection, $39/Mo and $20 to keep your email address for a year. KaChing!! So the verizon way. Mis-inform, overcharge, deny, blame the customer. All one company - Verizon - Fios-wireless. unless you move to a different state, or want one bill, or expect them to be able to transfer you or help you with anything.. Also, check your bill EVERY MONTH. They will overcharge you.
Another satisfied customer. If a verizon person is looking at this and can help the previous poster or myself -t would be a big surprise and appreciated.
I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
Thank you for your participation in the Verizon Forums!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.