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Keeping my Verizon.Net Email

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ECam15
Contributor
Contributor
Posts: 1
Registered: ‎02-13-2015

Keeping my Verizon.Net Email

Message 1 of 14
(1,271 Views)

Help, I have been round and round on the phone with Verizon.net support on the phone and I still have not been able to keep my @verizon.net email. I keep getting a "User Account Not Eligible" message, but every one I talk to on the phone says I am eligble. This is super frustrating. Help!

13 REPLIES 13
LawrenceC
Moderator Moderator
Moderator
Posts: 10,497
Registered: ‎03-18-2013

Re: Keeping my Verizon.Net Email

Message 2 of 14
(1,187 Views)

Hi ECam15,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

kvxmathew
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎02-17-2015

Re: Keeping my Verizon.Net Email

Message 3 of 14
(1,170 Views)

I am having the same problem. I paid over a month ago 20.00 dollars to keep verizon account. But my service says account suspended tech support for help. Called  customer service, tech support, web support and nobody has any answers. PLease help me. Cannot get into email.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,497
Registered: ‎03-18-2013

Re: Keeping my Verizon.Net Email

Message 4 of 14
(1,157 Views)

Hi kvxmathew,

Sorry you are also having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Gingee
Contributor
Contributor
Posts: 1
Registered: ‎02-18-2015

Re: Keeping my Verizon.Net Email

Message 5 of 14
(1,116 Views)

Please help.  I would like to keep my verizon email and I completed the application online to do so. I called Verizon and was told that I have to wait 48 hours for a reply, However I am not sure that my request was received and I would like to cancel my service with verizon but can not do that until I retain my email. This is holding me up and I dont want to pay for a service that I no longer use

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Keeping my Verizon.Net Email

Message 6 of 14
(1,107 Views)

Your best bet is to wait the 48 hours then contact them if i has gone through.

kvxmathew
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎02-17-2015

Re: Keeping my Verizon.Net Email

Message 7 of 14
(1,031 Views)

How long does it take for someone to get in touch with me to resolve this problem. Cant respond to any email because i cant get into email. I have no private messages and no responses here.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Keeping my Verizon.Net Email

Message 8 of 14
(1,025 Views)

Thank you for that note kvxmathew. We have sent this to that dept. but it may be Monday before you hear from them now. They may pm you to ask for a phone number.

kvxmathew
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎02-17-2015

Re: Keeping my Verizon.Net Email

Message 9 of 14
(943 Views)

Still nothing. No responses yet.

kvxmathew
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎02-17-2015

Re: Keeping my Verizon.Net Email

Message 10 of 14
(915 Views)

Anything new? Is any body going to respond to my issue or am i going to have to get a refund for twenty dollars that i spent but can get into email?

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