02-25-2015 06:05 PM
02-27-2015 02:38 AM
03-07-2015 09:12 AM
Thank you Telcoguru. Verizon is scheduled to here today. I appreciate the help!!
04-27-2015 11:00 AM
Hi. I'm back.....the solution you offered did not work the day FIOS came out to install the service. The tech was not able to adddress why it would work and suggested I create a new verizon account which I did against my better judgement. The tech said it should be possible but said I needed to call Tech Support.
Well.....I was on the phone with Verizon Tech support for close to 1 hour and they were unable to help. They stated because my "old" @verizon.net email is considered a "Domain Account" and could not be linked to my current Residential Account despite they are both @verizon.net domains.
I really hate having to managed 2 separate accounts when logging into Verizon....one for my email and the other to manage my account, pay my bill, etc. Also my Domain Account invoice will be coming due soon and feel I shouldn't have to pay $19.95 annual fee since I am currently a FIOS customer.
Any suggestions?? Thanks.