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Locked out of Yahoo Mail; redirects to Verizon to reset password

Locked out of Yahoo Mail; redirects to Verizon to reset password

Contributor LisaS2
Posts: 1
Registered: ‎03-06-2018
Message 1 of 2

I have seen several others with this issue and the solution was to escalate the issue to a Verizon agent so can someone help me do that?

am locked out of my Yahoo Mail.

This is the message I am getting when I try to access my Yahoo email. 

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password. 

When I click on Unlock and Change Password, it brings me to the Verizon Fios login page and changing the Verizon password doesn't help. I'm in an endless loop.  please help!

Moderator Moderator
Posts: 1,702
Registered: ‎07-06-2016
Message 2 of 2
This issue has been escalated to a Verizon agent.
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