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Locked out of Yahoo Mail; redirects to Verizon to reset password

Locked out of Yahoo Mail; redirects to Verizon to reset password

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Contributor LisaS2
Contributor
Posts: 1
Registered: ‎03-06-2018
Message 1 of 2
(514 Views)
 

I have seen several others with this issue and the solution was to escalate the issue to a Verizon agent so can someone help me do that?

am locked out of my Yahoo Mail.

This is the message I am getting when I try to access my Yahoo email. 

Your account safety is our top priority

We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password. 

When I click on Unlock and Change Password, it brings me to the Verizon Fios login page and changing the Verizon password doesn't help. I'm in an endless loop.  please help!

1 REPLY 1
Moderator Moderator
Moderator
Posts: 1,561
Registered: ‎07-06-2016
Message 2 of 2
(511 Views)
This issue has been escalated to a Verizon agent.
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