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Migrating to AOL if currently overseas

Migrating to AOL if currently overseas

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Contributor Dalkey
Contributor
Posts: 3
Registered: ‎04-05-2017
Message 1 of 2
(356 Views)

I managed the migration to AOL up to the last step in which they have to send a code by text or voice to my phone. However, we are overseas for the next few months and I do not have a US phone number. The system will not accept as valid the number I put in for my smart phone here. Does anyone have a suggestion on how to get around this or for a number to call?

 

Thsnks for any help. i really want to keep my current e-mail address.

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Moderator Moderator
Moderator
Posts: 8,849
Registered: ‎03-18-2013
Message 2 of 2
(326 Views)

Hi Dalkey,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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