×

Switch Account

Missing Email Folders

Reply
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-01-2010
Message 1 of 5
(3,586 Views)

My email folders are missing.  I'm using Windows 8.1 and Internet Explorer Version 11.09600.17278.  I've tried adding Verizon.com to compatibility view, deleted browsing history and closed & reopened.  The problem still continues.

4 REPLIES 4
Highlighted
Employee Employee
Employee
Posts: 3,190
Registered: ‎04-10-2013
Message 2 of 5
(3,575 Views)

I'm going to send you a private message so we can collect some details and see if we can figure out what's going on here

~Jess

Highlighted
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013
Message 3 of 5
(3,563 Views)

Make sure the zoom on the browser is set to 100%.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-08-2014
Message 4 of 5
(3,537 Views)

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

 

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 5 of 5
(3,515 Views)

@elsirus wrote:

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

 


What do you see in the left column where your folders should be? What browser are you using? Can you provide a screenshot? (Please block any personal info.)

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.