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Missing Email Folders
msparkin
Enthusiast - Level 2
‎10-07-2014 08:09 PM

My email folders are missing.  I'm using Windows 8.1 and Internet Explorer Version 11.09600.17278.  I've tried adding Verizon.com to compatibility view, deleted browsing history and closed & reopened.  The problem still continues.

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Re: Missing Email Folders
Verizon_Support
Customer Service Rep
‎10-07-2014 08:55 PM

I'm going to send you a private message so we can collect some details and see if we can figure out what's going on here

~Jess

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Re: Missing Email Folders
mfizzy
Specialist - Level 1
‎10-07-2014 10:07 PM

Make sure the zoom on the browser is set to 100%.

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Re: Missing Email Folders
elsirus
Newbie
‎10-08-2014 08:59 AM

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

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Re: Missing Email Folders
somegirl
Champion - Level 3
‎10-09-2014 06:26 AM
@elsirus wrote:

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

What do you see in the left column where your folders should be? What browser are you using? Can you provide a screenshot? (Please block any personal info.)

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