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Missing Email Folders

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msparkin
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-01-2010

Missing Email Folders

Message 1 of 5
(3,924 Views)

My email folders are missing.  I'm using Windows 8.1 and Internet Explorer Version 11.09600.17278.  I've tried adding Verizon.com to compatibility view, deleted browsing history and closed & reopened.  The problem still continues.

4 REPLIES 4
Verizon_Support
Employee Employee
Employee
Posts: 3,206
Registered: ‎04-10-2013

Re: Missing Email Folders

Message 2 of 5
(3,913 Views)

I'm going to send you a private message so we can collect some details and see if we can figure out what's going on here

~Jess

hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: Missing Email Folders

Message 3 of 5
(3,901 Views)

Make sure the zoom on the browser is set to 100%.

elsirus
Contributor
Contributor
Posts: 1
Registered: ‎10-08-2014

Re: Missing Email Folders

Message 4 of 5
(3,875 Views)

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

 

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Missing Email Folders

Message 5 of 5
(3,853 Views)

@elsirus wrote:

I have a similar problem. I can open "manage/create folders" but I cannot open the folder. I don't want to create a new one or edit the actual one I am only looking for an old email that has important info. I read the instruction and try but they don't work.

 


What do you see in the left column where your folders should be? What browser are you using? Can you provide a screenshot? (Please block any personal info.)

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