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Missing Inbox, sent folders, etc: IE11 Windows 8.1 or 7 SP1

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Missing Inbox, sent folders, etc: IE11 Windows 8.1 or 7 SP1

Message 1 of 13
(34,106 Views)

Open your email and login https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails (see attached)

Enable compatibility view.  Open tools from the browser window - Compatibility view settings- add verizon.com - close. The window should refresh and all missing items should be visible.

If the issue persists- tools - internet options- General Tab- Delete browsing history (see attached) then press delete button - OK. Then close the browser and retry webmail with compatibiliy view enabled. (If you do clear history as pictured you may need to type userids and or  passwords that you had previously stored)


1d.jpg
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
12 REPLIES 12
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Contributor
Contributor
Posts: 1
Registered: ‎11-17-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 2 of 13
(33,826 Views)

THANK YOU!!  Problem solved, much appreciated! 

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Contributor
Contributor
Posts: 2
Registered: ‎11-19-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 3 of 13
(33,701 Views)

Thank you this worked!!

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Contributor
Contributor
Posts: 1
Registered: ‎11-19-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 4 of 13
(33,700 Views)

IT WORKED!!!  Thank you soooo much!!

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Contributor
Contributor
Posts: 1
Registered: ‎11-20-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 5 of 13
(33,537 Views)

Thanks so much.  It WORKED!!!!!!

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Contributor
Contributor
Posts: 3
Registered: ‎11-21-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 6 of 13
(33,335 Views)

Help - it didn't work for me.... any other ideas?

Thanks!

 

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Contributor
Contributor
Posts: 3
Registered: ‎11-21-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 7 of 13
(33,324 Views)

Just tried again... this time I restarted my and HALLELIUA it worked finally...

THANK YOU! THANK YOU!

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Contributor
Contributor
Posts: 1
Registered: ‎11-21-2013

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 8 of 13
(33,315 Views)

THANK YOU SO VERY MUCH  (  :

As a Senior, sometimes it's hard learning learning and fixing problems!!  ( :

THANKS AGAIN !!

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Contributor
Contributor
Posts: 1
Registered: ‎02-09-2014

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 9 of 13
(31,446 Views)

I have a Kindle Fire HDX (the new kind), and had no problem accessing, reading, sending, etc.  my Verizon emails.  Until about two or three days ago, when all I can do is read my emails.  The "Send" and "Reply to" buttons are gone.  The 'action' button is barefly visible, but not active.  Any idea how to fix this.  And how do I tell what version my Kindle fire uses for Internet Explorer--or is that the equivalent of "Silk".  (Kindle is my first tablet and I don't have a 'smart' phone.)

Thanks.

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S

Message 10 of 13
(31,429 Views)

From what I read Silk is based on WebKit which is not related to internet explorer. Is there  a setting on the kindle to set the browser zoom level. If there is try setting it to 100%, especially if it is above that setting. This may be of some  help

http://www.groovypost.com/howto/kindle-fire-silk-browser-easy-read/ NOTE I would copy the settings you have now before changing anything. Hope thiis helps

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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