Missing Inbox, sent folders, etc: IE11 Windows 8.1 or 7 SP1
JOSEm441
Specialist - Level 2

Open your email and login https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails (see attached)

Enable compatibility view.  Open tools from the browser window - Compatibility view settings- add verizon.com - close. The window should refresh and all missing items should be visible.

If the issue persists- tools - internet options- General Tab- Delete browsing history (see attached) then press delete button - OK. Then close the browser and retry webmail with compatibiliy view enabled. (If you do clear history as pictured you may need to type userids and or  passwords that you had previously stored)


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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
SLOWHAND1
Newbie

THANK YOU!!  Problem solved, much appreciated! 

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
AVal2
Newbie

Thank you this worked!!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
kasha2
Newbie

IT WORKED!!!  Thank you soooo much!!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
PattyC5
Newbie

Thanks so much.  It WORKED!!!!!!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
bon1950
Enthusiast - Level 1

Help - it didn't work for me.... any other ideas?

Thanks!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
bon1950
Enthusiast - Level 1

Just tried again... this time I restarted my and HALLELIUA it worked finally...

THANK YOU! THANK YOU!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
stampinchrist
Newbie

THANK YOU SO VERY MUCH  (  :

As a Senior, sometimes it's hard learning learning and fixing problems!!  ( :

THANKS AGAIN !!

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Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
Ritz2
Enthusiast - Level 1

I have a Kindle Fire HDX (the new kind), and had no problem accessing, reading, sending, etc.  my Verizon emails.  Until about two or three days ago, when all I can do is read my emails.  The "Send" and "Reply to" buttons are gone.  The 'action' button is barefly visible, but not active.  Any idea how to fix this.  And how do I tell what version my Kindle fire uses for Internet Explorer--or is that the equivalent of "Silk".  (Kindle is my first tablet and I don't have a 'smart' phone.)

Thanks.

Re: Fix for Missing Inbox, sent, folders, etc with Internet Explorer 11 Windows 8.1, or Windows 7 S
JOSEm441
Specialist - Level 2

From what I read Silk is based on WebKit which is not related to internet explorer. Is there  a setting on the kindle to set the browser zoom level. If there is try setting it to 100%, especially if it is above that setting. This may be of some  help

http://www.groovypost.com/howto/kindle-fire-silk-browser-easy-read/ NOTE I would copy the settings you have now before changing anything. Hope thiis helps

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