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This is peer to peer. Verizon rarely answers any questions here, usually only doing so to assist those who have open problems with Verizon support and need help escalating a problem.
Verizon's SPAM filter is only so so. It is actually supported by an outside company. At one time it seemed to work well, but the new spammers have pretty much figured out how to get around it. And its inconsistant on who is getting spamed. E.g. I have two accounts, one gets tons of spam getting to it (30-50 a day and another 10-15 caught). The other has only gotten 3 spam messages that got through in the 2 1/2 years its been in use with another 2-10 caught each week.
Personally I recommend using web client's with spam filters included or add-on. Avoid webmail as much as possible.
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I'm sure this has changed, but years ago Verizon used to use a product called Ironport, which had a very good anti-spam engine. The engine was licensed from Symantec, and later the engine went down the toilet. Ironport then developed their own engine which was pretty good, and later was purchased by Cisco. Cisco/Ironport appliances had an excellent spam filter (we rarely ever got spam through the system), but we had to tweak the default settings.
1) Dont' know if Verizon still uses the Cisco Ironport product
2) If they do, not sure if they adjusted the threshold levels. There was "positive spam" and "suspect spam". We chose to block "positive spam" completely and quarantine the "maybe spam". But we did tweak the thresholds.
3) The Cisco Ironport did have the ability to be re-trained, but you had to forward the missed spam to an email address at Ironport (they had an Outlook Plugin) so that the MIME.822 headers could be examined.
But based upon the amount of spam that I get in my Verizon account, I'm guessing they don't use it anymore. Or have it set to not block anything (ie, thresholds are too low).