×

Switch Account

Moving an email address from Alias status to a sub-account fails

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-20-2012

Moving an email address from Alias status to a sub-account fails

Message 1 of 5
(859 Views)

I tried to separate my wife's emails from mine. I removed her email address located as an Alias account with DELETE and tried to make that address a sub-account. Now, the status indicates her address is not available. The system offers a new address which will not work for me. Verizon repair said the email address has to be reset which could take some time. Can anyone tell me if I did something wrong? Why would this happen?

4 REPLIES 4
Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Moving an email address from Alias status to a sub-account fails

Message 2 of 5
(851 Views)

When you delete an email username or alias, it stays locked in Verizon's system for up to 6 months. They may be able to release it for you, but odds are they will probably just restore it to the same account, since that's their policy.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-20-2012

Re: Moving an email address from Alias status to a sub-account fails

Message 3 of 5
(799 Views)

Thank you "Somegirl" for your reply. That's exactly what Verizon did.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-19-2013

Re: Moving an email address from Alias status to a sub-account fails

Message 4 of 5
(588 Views)

Is it possible to make the primary user name alias a sub-account, and then create a new alias with out first deleting it?

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Moving an email address from Alias status to a sub-account fails

Message 5 of 5
(561 Views)

@lmccarty wrote:

Is it possible to make the primary user name alias a sub-account, and then create a new alias with out first deleting it?


The short answer is no.

 

Verizon has pretty strict policies in place for moving usernames/aliases from one account to another, and specifically about moving them from one account type to another.

 

Without an incredibly convincing excuse for the move request, odds are they won't allow it.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.