×

Switch Account

Multiple Password Resets for no reason?

Multiple Password Resets for no reason?

Reply
Contributor phcaptjim
Contributor
Posts: 2
Registered: ‎08-11-2012
Message 1 of 3
(691 Views)

Why have I needed to go in and request a password reset 3 times since 9/15?  My outlook on my computer and phone have the passwords configured so I know it wasn't me entering in the wrong password to block the account.  The first time I got a notifcation saying there was a hack attempt on my account but what about the last two?  No notice no nothing.  Is there a security issue I should be concerned about?  Is this happening to others? 

2 REPLIES 2
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 2 of 3
(634 Views)

if this keeps happening I would suggest doing a virus scan on the computer. you may have unknowingly got a keylogger on your computer and that may be the cause. I would suggest changing your secret questions and answers as well just to be on the safe side

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 3
(615 Views)

A large number of accounts reportedly had some information stolen a few months back.

 

From what is reported by Verizon there is some form of account access occurring that has caused them to invalidate some accounts.  These should not just reset the account but also CHANGE THE PASSWORD.  Of course after you change your password they still might be under attack. Some have reported problems accessing from overseas as Verizon is trying to block these attacks.

 

SEE http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/td-p/744863

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.