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My Folders not indicating new messages without logout / login.

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Contributor
Contributor
Posts: 1
Registered: ‎09-26-2014

My Folders not indicating new messages without logout / login.

Message 1 of 3
(325 Views)

Refreshing the page does not help. This issue exists regardless of the OS or browser. Does anyone have a solution or work around?

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Employee Employee
Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: My Folders not indicating new messages without logout / login.

Message 2 of 3
(281 Views)

Hi streaker. let's look into this for you. Are you accessing your verizon email? When did the issue start? ^ FXN  

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Moderator Moderator
Moderator
Posts: 9,996
Registered: ‎03-18-2013

Re: My Folders not indicating new messages without logout / login.

Message 3 of 3
(257 Views)

Hi streaker,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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