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My mail is going to TRASH folder

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Contributor
Contributor
Posts: 1
Registered: ‎05-20-2018

My mail is going to TRASH folder

Message 1 of 12
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When I check my mail on AOL it is going to my Trash folder. I have not changed any settings. Anyone having this issue?

11 REPLIES 11
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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,420
Registered: ‎05-16-2009

Re: My mail is going to TRASH folder

Message 2 of 12
(11,447 Views)

ON Right Hand Side of AOL Email 

Click on : Options

On Left Hand Side: Study these Subfolders

SPAM SETINGS

FILTERS

Can you now solve your problem ?

Let us know how you did.

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Contributor
Contributor
Posts: 3
Registered: ‎06-29-2018

Re: My mail is going to TRASH folder

Message 3 of 12
(11,312 Views)

YES - on all platforms - PC , Mac and iOS!

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Contributor
Contributor
Posts: 3
Registered: ‎06-29-2018

Re: My mail is going to TRASH folder

Message 4 of 12
(11,308 Views)

Didn't help me at all - the mail flashes in the inbox then ends up in Trash on all platforms. I turned off the Spam filters but still happens. Started this past week. I wish Verizon hadn't moved to AOL mail - it is not very good.

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,420
Registered: ‎05-16-2009

Re: My mail is going to TRASH folder

Message 5 of 12
(11,260 Views)

Have you seen these ?

https://help.aol.com/articles/aol-mail-troubleshooting

Hope this helps you.

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Contributor
Contributor
Posts: 1
Registered: ‎07-11-2018

Re: My mail is going to TRASH folder

Message 6 of 12
(11,211 Views)

This has been occurring for me for months.  AOL is terrible, tried rules and filters to no avail.  Everything still keeps going to trash.  Anyone had success?!?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: My mail is going to TRASH folder

Message 7 of 12
(11,179 Views)

Main thing to do is to make sure you have set the Spam filter to send suspected spam to a seperate Spam folder.

 

After that you shouldn't see things going to trash unless you wrote a bad rule.  For things going to spam folder you should be able to redirect it by writing a rule and reporting it as incorrectly being marked as spam.

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Contributor
Contributor
Posts: 1
Registered: ‎10-09-2018

Re: My mail is going to TRASH folder

Message 8 of 12
(10,748 Views)

I have this exact same issue happening, all of a sudden mail just stopped coming.  Lo and behold I realized everyting was being sent directly to trash.  If I'm in the AOL app an email will appear in the Inbox for a split second then vanish to Trash.  It's complete garbage.  And AOL is no help -- they want you to pay $5 a month to upgrade your account before they will let you talk to anyone live.  

 

Has anyone found out how to fix this?  Like the previous poster, it's not my filters or spam settings.   This is bad enough I am seriously considering switching to Comcast.

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Contributor
Contributor
Posts: 1
Registered: ‎12-03-2018

Re: My mail is going to TRASH folder

Message 9 of 12
(9,811 Views)

Me too! Anyone get this fixed?

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Contributor
Contributor
Posts: 1
Registered: ‎12-18-2018

Re: My mail is going to TRASH folder

Message 10 of 12
(9,546 Views)

When you find a fix please share. AOL is really getting on my nerves. Verizon market share must of dropped when they merged with AOL. 

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