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Copper Contributor mrgooch
Copper Contributor
Posts: 20
Registered: ‎03-02-2013
Message 1 of 6
(729 Views)

Last month I had an account on Verizon only with my old phone and was able to log on to My Verizon and my account. Today I had the Triple Play installed. As a result when signing into the new account I had to create a new ID and password. Now When ever I try to log on it does not recognisw my sign in and I am not able to sign in to receive emails. I made two attempts to correct this without success.When I click on email I get this message and get locked out.

Our records indicate that the User ID you entered is not available. Please check the User ID and try again.
 

I need some serious help here.

5 REPLIES 5
Bronze Contributor II
Bronze Contributor II
Posts: 159
Registered: ‎07-20-2009
Message 2 of 6
(690 Views)
For some reason Verizon maintains multiple use rids for each of us. When you sign into this forum, you may see several choices of which of these it's you want to use. Try your original I'd/pswd to check your email.
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 3 of 6
(660 Views)

^^^ that should resolve it. IF it does not fix it  ,clear any saved passwords or userid you have for this site;  then try the new ID and password. If it still fails setup another UserID.  In the long term I would recommend setting up a 3rd party application to manipulate email.

What link are you using to enter your password and ID for email?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Copper Contributor mrgooch1942
Copper Contributor
Posts: 16
Registered: ‎07-02-2013
Message 4 of 6
(647 Views)

How do you clear passwords?

Highlighted
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 5 of 6
(636 Views)

IF you use internet explorer - internet options -  General - Browsing History - delete button - select Passwords only -  delete - NOTE this will clear all stored passwords for all sites

If you use Fire fox - tools - options- security - saved password - and you can select any or all passwords for various sites .

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Copper Contributor mrgooch1942
Copper Contributor
Posts: 16
Registered: ‎07-02-2013
Message 6 of 6
(631 Views)

Thank you all. I manage to get it all straight.

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