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Need help with getting a new check issued for $563 that Verizon owes me
VerizonCust12
Newbie
‎06-14-2015 07:16 PM

I had verizon Fios service a couple years ago but verizon kept charging me for a couple months even after having discontinued my services. Later VERIZON issued me a check which I couldn't encash in time because I was travelling. 

Now, after having made endless calls to verizon regarding issuing me a new check I am finally trying this route of getting in touch via the email. Can you please send me another check for $563.05.

Here is the previous check # for your reference: {edited for privacy}.

Also, please note I have called customer care at least 10 times and every time I go through the list of questions with various agents and then they tell me they are going to reissue the check but I have to contact financial services so the check can be sent. And then I speak to financial services for another hour and this doesnt lead anywhere. 

Please let me know if any additional details are required from my end to get this resolved ASAP. 

Thank you for your prompt attention!

{edited for privacy}

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Re: Need help with getting a new check issued for $563 that Verizon owes me
LawrenceC
Moderator Emeritus
‎06-14-2015 07:40 PM

Hi VerizonCust12,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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