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Need to log in every few minutes

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disgusted2010
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎04-09-2010

Need to log in every few minutes

Message 1 of 5
(3,123 Views)

What is happening?  In my FIOS email account, I would log in and have access all day.  Now, if I leave email and go to something else, I keep having to log in again and again and again.  Verizon, **bleep** them to  hell, has no info on this and the automated "Ask" function is no use

 

Your help appreciated.

 

TIA

 

Aspasia

4 REPLIES 4
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Need to log in every few minutes

Message 2 of 5
(3,107 Views)

I just logged into my Verizon webmail, then went off and did other things, when I came back after 34 minutes I was still logged in, no issues at all. How long are you talking about "going to something else"? Do you mean within the Verizon website, or just not accessing webmail for some length of time?

 

I certainly cannot reproduce your problem.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Need to log in every few minutes

Message 3 of 5
(3,082 Views)

Check the Time on your computer.   It wouldn't happen to be off by any substantial amount would it?   This can screw up cookie expiration calculations.   

 

spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Need to log in every few minutes

Message 4 of 5
(3,018 Views)

The Verizon Web mail does have an official 15 minute time limit. After 15 minutes of idle, it can log you out. It may not but offically it can after 15 minutes




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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Need to log in every few minutes

Message 5 of 5
(2,734 Views)

you would be surprised how many times that if the time is not correct on your own PC it messes up a number of other things, from cookies and sessions to certificates etc...

 

lasagna beat me to the punch, but I Would start there. 

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