I followed the directions for updating my Outlook settings for the AOL migration that were posted on the AOL site for Verizon users. It said to just change my password. That resulted in a server not recognized message. Creating a new email profile results in the same error message. Verizon says they cannot help me and AOL wants me to pay for the answer. Has anyone else had this problem? Everything in my family and work is synced through Outlook. I don't want to use the browser! Thanks all!

Something must have been wrong with my service. Out of the blue it started working tonight without making any changes to the settings. Very weird.Thanks!

call verizon tech and insist they help you. They finally helped me. The AOL people are useless. Verizonowes us compensation for their mess. Our time is valuable. I suggest $100 per afflicted customer.

I want to vent my frustration with Verizon's extraordinary incompetence with this transition. I personally spent hours with AOL - at Verizon's guidance- who knew nothing about solving the Outlook issues. Then I hired some company to solve it, and they were unable to get the information from Verizon. Finally I just called Verizon tech out of desperation and they said, yes, a number of people who had to change passwords for AOL access (this was my case) had this problem and the Verizon tech did solve the problem. Meanwhile, about 5 hours of my time and money out the window becase Verizon did not have us contact THEIR techs in the first case who were the only ones who could effect the transition for people whose passwords had changed. I want to initiate a customer complaint from all of us who wish compensation from verizon for this mess. I suggest $100 per person as a slap on their wrist.Thoughts?

yes this is driving me crazy! it started a few weeks ago, after a couple of restarts it resolved. now it's back! i'm out of my mind. what's the fix? please help!

Let me be perfectly clear. For those of us having issues with Verizon.net email addresses and the (now) AOL hosted email platform, the issues are NOT - repeat - NOT - related to the mail settings or the mail client.The issues ARE completely, totally, and fundamentally related to the AOL hosted mail platform - period. Are there possible people out there that have their mail client incorrectly configured? Probably - sure. Is that in any way related in the slightest to the issues that most of us are experiencing?Put bluntly - not a chance in hell.For months, mail clients including Outlook 2016 for Win, Outlook 2016 for Mac, iOS mail, etc, have had repeated issues where the mail client would not be able to establish a connection to the incoming mail server at AOL. Then we get our "error" and are prompted to re-enter the password. Usually, after a try or two it goes through.However, as an example, this past Saturday (April 14 2018) there was a TOTAL outage for a large number of users that extended to Sunday night. No ability to access mail - period - whether that be by webmail using the AOL portal, or by using a POP3 mail client. No support available, no response - nothing. Then magically, it started working on Sunday night.Then on Monday April 16, there were intermittent outages, but none of any long duration. Until Tuesday.At approximately 4:02AM EST, POP3 mail services just disintegrated - and have never returned. No - repeat NO - mail client has worked for me since then. At the exact same moment, a Mac, a Windows machine, 3 iOS devices, and an Android device all simultaneously stopped being able to access verizon.net email via POP3 at the exact same moment. Service has yet to be restored.AOL has been absolutely worthless - actually worse than worthless - concerning this. Frankly, I have no confidence that the issue is even being worked on. As a senior technology exec, I'm completely clueless as to how such a simple service could POSSIBLY take so long to remediate. Other than DNS propagation, one of my groups could have completely BUILT a new mail infrastructure out and deployed it into production in less time than AOL has in theory been trying to simply restore POP3 access. I have zero confidence in AOL, "Oath", and now Verizon as a result - and plan to abandon Verizon at my earliest opportunity. Yes, fiber is better. But not at this expense. Cable is good enough. Since Verizon is effectively forcing me to migrate off of the verizon.net mail domain, which was part of my "paid service", I am no longer sticky to Verizon, and would prefer to just leave. I don't even use their equipment other than the router and cablecards, so it's VERY easy for me to jump ship. I'm in the process of working out the email transition, and then it's goodbye Verizon - don't let the door hit you on the way out.

First, I believe the problem has nothing to do with Outlook Settings (unless they are wrong, of course). The problem is AOL. And the problem continues to get worse. Sporadically, Outlook was not able to sign-in to AOL. It always cleared up in the past. However, my AOL account is now a complete mess. 1. l I can't log into AOL online through Firefox or I.E. They reset my password. Helped for a short while. 2. When I do log in (a couple days ago, no longer), I got one of AOL's BLERK ERRORS. Says to clean up cache and cookies. That, of course, didn't help. 3. AOL is now telling me that some Verizon.net email accounts are screwed up and they are working on it. That was 2 days ago. Today they say they are still working on it. 4. for the record, I use OUTLOOK 2003. Yes, very old, but worked ALWAYS with verizon and with AOL up til about 3 months ago. I had some 5000 emails on AOL. Deleted all but 1000 of them and moved them out of INBOX. 5. I was having the problem of every so often, Outlook would go out and download all the files from my AOL INBOX a second time. I then tried using the SHIFT+DELETE shortcut to delete the files from the SERVER when I delete them from OUTLOOK. I think that only made matters worse. It was after that my AOL account got complete SCREWED and UNUSABLE. 6. Yes, Verizon needs to be held accountable. We still pay good money to Verizon and are getting screwed by AOL. AOL support is pathetic. 7. I wanted to try deleting my AOL account so it could be re-created. AOL said they can't delete my account. What a joke.

For some reason the pop3 setting I have been using stopped working when sending.After lots of looking for answers I found that using these AOL pop3 settings work perfectly. You will be using the pop.aol rather that the pop.verizonWorks good for me on my android and outlook. Here is link to where i found it.https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mailHopefully helps someone.

Tryhttps://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mobile-device-with-your-new-account-information-pop3Mike

Everything was working fine until yesterday. The last email I was able to receive in Outlook was around 3 AM (spam) Saturday morning. Now nothing works. I have double checked all of the settings and I keep getting errors about the encryption or that my username is not recognized. It's the correct username and the same one I was using prior to yesterday! Nothing works on any of my devices - iPad or iPhone and it was working perfectly. So if I can't get this fixed, I am going to have to bite the bullet and move to Comcast. I hate the thoughts of a change in an email address after having it for 15 years, but I must have Outlook in order to coordinate calendars. No one wants to help. Frustrating.

Note you may need to use a generated App Password instead of your regular email password (that's the only thing that worked for me with Thunderbird.) Log into AOL mail from a browser, go to Options | Account Info | Account Security, and choose Manage App Passwords, generate a password and use that when configuring your client. This was the case for me even when I did not have 2-factor auth turned on.Similar instructions for Verizon - Yahoo Mail users is here: https://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Verizon-Yahoo-Mail-on-Thunderbird-and-Outlook-iPhone/m-p/895042

Re: New AOL mail and Outlook settings

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