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New email settings don't work

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Contributor
Contributor
Posts: 4
Registered: ‎11-18-2013

New email settings don't work

Message 1 of 52
(7,492 Views)

I've been warned 3 times to change my email server settings to pop.verizon.net and stmp.verizon.net.

 

Each time I do this, my Mac Mail shows I'm not connected to any network. Consequently, I get no mail. What's up wth that?

 

When I switch it back to the "wrong" setting, it works again.

 

Related or not: I use a virtual address, and my email stopped forwarding sometime between 6:30 and 7:30pm last night. This has never happened before, in years of using this system.

 

Additionally, the InHome Assistant does not recognize my Verizon User ID. The Email Assist online tells me how to set up a NEW account, not to fix my current one. Sure would like to get some help...

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: New email settings don't work

Message 2 of 52
(7,474 Views)

Many have reported similar issues, . Deleteing the existing  email acct. then creating it fresh seems to work. You may also need to delete keychain for the old accout settings.

 

these the new settings:

Server

Current Setting

New Setting

SSL Enabled

Port

POP3 Server

incoming.verizon.net

pop.verizon.net

YES

995

SMTP Server

outgoing.verizon.net

smtp.verizon.net

YES

465

 

You may have to reinstall Inhome but as many have advised nearly all the features contained in it are available via online.

 

PS. when you say virtual address do you refer to an alias?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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51 REPLIES 51
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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: New email settings don't work

Message 2 of 52
(7,475 Views)

Many have reported similar issues, . Deleteing the existing  email acct. then creating it fresh seems to work. You may also need to delete keychain for the old accout settings.

 

these the new settings:

Server

Current Setting

New Setting

SSL Enabled

Port

POP3 Server

incoming.verizon.net

pop.verizon.net

YES

995

SMTP Server

outgoing.verizon.net

smtp.verizon.net

YES

465

 

You may have to reinstall Inhome but as many have advised nearly all the features contained in it are available via online.

 

PS. when you say virtual address do you refer to an alias?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

View solution in original post

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Contributor
Contributor
Posts: 2
Registered: ‎11-18-2013

Re: New email settings don't work

Message 3 of 52
(7,441 Views)

Jose, I use Windows Live.  I attempted setting up an entirely new account through Outlook using the new settings. That did not work either, same error.  I was hesitant to delete Windows Live because at least it works with the old settings.  I figured that creating a new account through Outlook would serve the same.  The new settings just don't work,

 

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Contributor
Contributor
Posts: 4
Registered: ‎11-18-2013

Re: New email settings don't work

Message 4 of 52
(7,435 Views)

Here's what worked for me (I'm on Mac Mail tho):

 

I couldn't set up a new account "manually" as they showed in the instructions. But I continued along anyway and did all the setting that I *could* do. And it worked! Except now I'm getting everything in duplicate, and I'm afraid to delete the old account 😛 But I will...

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Contributor
Contributor
Posts: 4
Registered: ‎11-18-2013

Re: New email settings don't work

Message 5 of 52
(7,435 Views)

Alias email, I didn't know that term! Yes, and when I tested sending one from my gmail, I realized that Verizon had decided my domains were spammers (thanks). I sent in a whitelist request and it was fixed in about an hour. So hurray to that!

 

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Contributor
Contributor
Posts: 4
Registered: ‎11-18-2013

Re: New email settings don't work

Message 6 of 52
(7,420 Views)

Everything is now working for me. It took a second try to get outgoing to work. Thank you Jose!

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: New email settings don't work

Message 7 of 52
(7,420 Views)

LouiseM, I am glad to help, thanks for letting us know.

mfctur Would it be possible to post a screen shot of your live mail and/or the outlook configuration?

Also what version of outlook are you using?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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Bronze Contributor II
Bronze Contributor II
Posts: 140
Registered: ‎10-01-2013

Re: New email settings don't work

Message 8 of 52
(7,277 Views)

Would just like to mention that you should consider a few things before deleting your email account on a program like windows live mail or other such programs.

 

1. you may/will loose all your contacts and you will have to re-enter them all again one by one (this can be avoided if you know how to create a .csv file)

 

2. you may/will loose all old emails, If they are still on the verizon webmail site then they can be recovered but just be aware.

 

3. all other settings, documents, calendars you have you may/will loose. (again can be avoided by making a backup .csv file)

 

This is why many times I refer people to microsoft. If we have determined that all the settings are correct and that the verizon web server is working then it is a problem with Microsoft software and they should be assisting you with fixing it. Even though Verizon employees will go above and beyond to help you with it, it is not software that Verizon created and really the developers of the software should be helping with these issues.

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Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎11-20-2013

Re: New email settings don't work

Message 9 of 52
(7,255 Views)

Hi,

I am using Windows XP SP3 and have the Yahoo portal, so apparently all I need to change are the ports. However, that's not working for me. I'm very reluctant to delete an existing e-mail profile in Thunderbird even though all my mail is backed up to an external hard drive. I tried creating a new profile with the new ports, but that just duplicated an existing profile, and now I'm concerned the software won't work right.

 

Maybe I've missed earlier email notices from Verizon about this, but yesterday was the first email that I'm aware of receiving about this impending change (on Dec. 2).

 

I'm considering calling Verizon and asking them to please not shut down my access to my email since I'm having trouble. I guess they will probably say I can always access it via web mail, but I just can't work that way.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: New email settings don't work

Message 10 of 52
(7,250 Views)

For Yahoo users the only difference is suppose to be the server names.  Everything else supposively applies.  Ports, ssl/tls, normal password.  There are some however who say they are hitting servers with missing intermediated security certificates missing.

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