Unfortunately we are unable to process the previous email version, however there may still be a classic view option to change, if that is not there when you are logged in webmail then there is no way to change it back. I do apologize for any inconvenience.
Shamika_Vz Verizon Support
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Verizon seems to have removed the "Go To Classic View" tab if you have been using the new format for any length of time. However, you CAN simulate the function of that missing button and revert to the Classic View (despite what Verizon Customer Support reps might tell you) simply by following these very simple instructions:
Login to your account and go to your inbox view. In the address bar at the top of your screen, type the following EXACTLY as I have typed it here:
Click ENTER to the right of the address bar (or press the ENTER key on your keyboard).
(this command basically tells the system that you are Opting Out of the new view)
That's it! Your account should now be reverted back to the Classic View.
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