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No response from - pop.verizon.net - or - smtp.verizon.net -

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taxman23
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-10-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 41 of 68
(1,875 Views)

Who is your internet provider? Is it Time Warner?

BudPalChief
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-22-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 42 of 68
(1,869 Views)

Not to worry Limarie, you're not alone!  I still have the same exact issue that I started this thread with...  I've tried everything mentioned in this thread, including the whitelist and still haven't got anywhere.

 

The last thing I did was send an email to abuse@verizon.net and explained my situation, the steps I've taken over the last 24 days and begged for assistance.  No reply from them yet.

 

Wish there was a way we could contact the email team directly...

AppleR112
Contributor
Contributor
Posts: 3
Registered: ‎09-23-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 43 of 68
(1,862 Views)

I'm a Verizon customer... Landline, Intenet and Wireless and I too can't send mail from my email client - Windows Live Mail.

Four days ago i tried to contact technical support... I got the pre-recorded message, "We are aware of the email difficulties. Your service will return tonight by 8:00 pm."  I'm still waiting.

limarie
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎09-22-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 44 of 68
(1,796 Views)

Yes, taxman23, I'm Time Warner. I saw on another thread that you're also Time Warner and got it solved? Please tell us how!?

taxman23
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-10-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 45 of 68
(1,773 Views)
The problem was that Verizon had restricted time warner's public IP address for me. I called Verizon and they created a repair ticket to release my IP address (which I gave them) in 24 hours it was fixed.
AppleR112
Contributor
Contributor
Posts: 3
Registered: ‎09-23-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 46 of 68
(1,762 Views)

I just got off of the phone with a "Live" body at Tech Support, who asked to take remote control of my PC and Windows Live Mail.

 

Hitherto I could receive mail, but not send mail from my email client. It turns out that my email settings given to me, when I started my "High Speed Internet", are no longer applicable.  The names of my "incoming" and "outgoing" mail servers have been changed ( I guess by Verizon), as well as the Incoming and outgoing Port #s respectively.

 

Incoming Mail - pop.verizon.net

Outgoing Mail - smtp. verizon.net

 

Port #'s

Outgoing (smtp) - 465

Incoming (pop3) - 995

 

I hope this helps.

limarie
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎09-22-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 47 of 68
(1,757 Views)

Thanks so much, Taxman. Did you have to ask for someone/something special after calling the support line? The live techs I've talked to never seemed to have any ideas. 

I'm hopeful again!

taxman23
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-10-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 48 of 68
(1,752 Views)
No. He just wrote up a ticket giving the IP address of TWC that was causing the problem and told them to release the restriction.
limarie
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎09-22-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 49 of 68
(1,748 Views)

Cool--thanks again. I'll post how it comes out. Maybe this is the answer everyone's been looking for...

sydneyrachel3
Contributor
Contributor
Posts: 2
Registered: ‎10-13-2014

Re: No response from - pop.verizon.net - or - smtp.verizon.net -

Message 50 of 68
(1,656 Views)

PLEASE how did you get them to do this?? They're saying that they cannot...

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