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On New Verizon Home Page, I get "there was an error in retrieving your Email information"

On New Verizon Home Page, I get "there was an error in retrieving your Email information"

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Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎10-15-2009
Message 1 of 5
(2,837 Views)

When clicking on the new web page for MyVerizon, Get E-mail I get error msg "There was an error in retrieving your Email information." I am able to get e-mail when clicking on "All E-Mails" option.

 

I was hoping the new MyVerizon would resolve issues with "keep me logged on" but now I have this additional error.

4 REPLIES 4
Contributor jetfighter
Contributor
Posts: 1
Registered: ‎12-07-2016

I get the same error and cannot retrieve my email.  It does not surprise me at all with Verizon.  It's the level of service they seem to be proud of.

Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎10-15-2009

I'm able to get my e-mail by clicking the ALL E-MAILS option that's at bottom of e-mail section on the My Verizon Home Page. Hope that works for you.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Hi MsSusan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Hi jetfighter,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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