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On-line Chat help

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Rducharme7
Contributor
Contributor
Posts: 1
Registered: ‎11-24-2012

On-line Chat help

Message 1 of 5
(820 Views)

I have noticed that someone remotely had accessed my email account, and has sent SPAM to all my email contacts (almost 4000) of them who are all now cranky at me!  I  need to know what to do to stop this, and ensure my account is secure, without sitting on hold, and going through the phone system in an endless round and round.  I need someone on line that can take hold of the PC and look at it-- to see what I can do--

Please help and advise ASAP!!

 

Thank you kindly

Rose

4 REPLIES 4
JDoe
Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012

Re: On-line Chat help

Message 2 of 5
(815 Views)

Change your account password IMMEDIATELY and learn about Phishing which is often used to gain your account password.

The Lithium Software sux !!
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: On-line Chat help

Message 3 of 5
(803 Views)

Also check for Spyware / maleware, and or Viruses on your PC.

 

Malwarebytes is good, and also Avast.

 

One of those could have gained access to your Email software. If it shows the messages in your outbox it is most likely local. But I can also write a nice script that can do the same thing, and if you execute it look out, it will not even show up on your PC as being sent, but sure can get your address book, and send nice things to your friends.

JDoe
Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012

Re: On-line Chat help

Message 4 of 5
(791 Views)

"maleware"

 

Yes, malware. 

The Lithium Software sux !!
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: On-line Chat help

Message 5 of 5
(729 Views)

@DLipman wrote:

"maleware"

 

Yes, malware. 


Also check for Spyware / maleware, and or Viruses on your PC.

 

Meant MALWARE. Maleware might do it to you also, depending on how you look at it.Smiley LOL

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