Customers With Disabilities
quick menu

Online email

Online email

SOLVED
Reply
Highlighted
Omega888
Copper Contributor
Message 1 of 6
(847 Views)

Hi all,

 

I am unable to get to Verizon's new email.  When I click "check all email", I get a screen announcing Verizon's new email, but when I click the "go to new email" button, nothing happens.

 

The same thing happened 2 weeks ago.

 

Thanks!

5 REPLIES
Employee
Employee
Message 2 of 6
(827 Views)

I am sorry to hear about the problems you are having with this. Do you have the same problems when you try to access the email from webmail.verizon.com ? Also please make sure your browser is set to accept cookies.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Omega888
Copper Contributor
Message 3 of 6
(817 Views)

I can see the email preview with IE 9, but when I click "view all email", I get taken to the page for the new Verizon email.  My browser is set to accept cookies.

 

Thanks for your help!

Employee
Employee
Message 4 of 6
(802 Views)

Do you have an alternate browser or computer you can check with? We want to rule out all variables. In this case to ensure it's not specific to one computer (meaning we need to look at it internally) or if it only happens on one browser or computer meaning we need to see what settings/software is causing it not to navigate the site properly.

 

Lee_vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Omega888
Copper Contributor
Message 5 of 6
(792 Views)

Weird...I tried with google chrome and it loaded right up, then again with IE 9, and it worked!

 

Thanks very much for your help.

 

 

pkegney
Copper Contributor
Message 6 of 6
(637 Views)

Lee, it's the same issue with IE7 & IE8 of which is still in wide usage with Windows XP. And since IE9 requires a whole operating system upgrade to either Windows Vista or Windows 7 to work, I would think that with present support of Microsoft WinXp OS for yet another 2 years that this interface ought to coincide with this OS's usage as well. Just a thought!

 

As for Anthony who will probably chime in, it matters not whether accessed via Verizon.net or Verizon.com because either link leads to the very same "New Mail Center " page at least on my browsers.

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios