Our Company Blocked by Verizon Online's Anti-spam System

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Contributor
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Registered: ‎05-11-2017

Our Company Blocked by Verizon Online's Anti-spam System

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I am having a problem with my Company e-mail not able to conect with Verizon customers. I get the following error: 

    host relay.verizon.net [206.46.232.11]

    SMTP error from remote mail server after initial connection:

    571 Email from 162.214.2.38 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 170511

 

We did have a spam problem before but a Security Company called Site Lock fix it for us and now we are clean. I do try the white list form from Verizon and it does not work because the responce e-mail I receive is you are being block because of Spam. Everywhere else I am not being blocked and I keep checking my system to make shure we are clean from spam. Please he lp me get my company off your blacklist, Thank you. {edited for privacy}

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Posts: 10,235
Registered: ‎03-18-2013

Re: Our Company Blocked by Verizon Online's Anti-spam System

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Hi Warrenind,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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