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PLEASE HELP GET MY EMAIL BACK

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Contributor
Contributor
Posts: 1
Registered: ‎04-06-2016

PLEASE HELP GET MY EMAIL BACK

Message 1 of 4
(4,377 Views)

So Verizon moved out of my state and transferred us to Frontier, which means I can no longer access my email on the webmail page - you are supposed to login on your webmail page, then follow directions to get your email migrated onto the AOL server.

When I tried to do that, I got my password wrong too many times, and am locked out of my account - however, when I tried to enter my emaii and zip code to unlock my account, it says the information does not match what is in the system because they do not have any of my customer info anymore (it has all been erased because we were supposed to be switched to frontier)

I have called Verizon, Frontier, and AOL, and none of them have been helpful. I tried to download the verizon home agent, but it still asks for my zip code.

Please let me know if you have any ideas that might help me get into my email again.

3 REPLIES 3
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Contributor
Contributor
Posts: 1
Registered: ‎04-06-2016

Re: PLEASE HELP GET MY EMAIL BACK

Message 2 of 4
(4,317 Views)

I am in the same boat as you. Verizon is of no help. AOL and Frontier can not help.

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Contributor
Contributor
Posts: 1
Registered: ‎04-11-2016

Re: PLEASE HELP GET MY EMAIL BACK

Message 3 of 4
(4,113 Views)

Same here.  Tried to reset pw on AOL and it just says "We're Sorry, we cannot help you at this time" and verizon reset pw does not recognize my ID and Zip which I've had 10+ years.  Frontier defers to Verizon, they will not help.  UGH! 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: PLEASE HELP GET MY EMAIL BACK

Message 4 of 4
(4,094 Views)

Verizon has shut off all the accounts that were moved to frontier.

 

However AOL.COM should be able to help you.  Regretablly most of the AOL people don't now how to handle those accounts that are stuck between VERIZON and AOL.

 

Frontier is NOT envolved for these emails.  AOL is a Verizon owned company.

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