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Poor support response - How to get actual help?

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Registered: ‎05-13-2014

Poor support response - How to get actual help?

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Please fill me in on how to persuade verizon to answer the phone in a timely fashion, or to have chat support folks help resolve e-mail issues.

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Registered: ‎05-13-2014

Re: Poor support response - How to get actual help?

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I finally got through to a live person on the phone.  Previous chat support was no help.

Each time I did call, it took 4 to 5 minutes to get through the e-prompts to even get into the queue.  On my last call it only took an additional 4 minutes after that to get to Sean.  He had a great demeanor, but seemed green (which is fine as long as he is wanting to really help, which he did).  It turns out that I came across the answer myself, moments before he did...but we got there.

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Platinum Contributor II Platinum Contributor II
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Registered: ‎09-15-2009

Re: Poor support response - How to get actual help?

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@cosb1 wrote:

Please fill me in on how to persuade verizon to answer the phone in a timely fashion, or to have chat support folks help resolve e-mail issues.


I haven't had long wait times on the phone very often, and the chat support people have been pretty helpful for me. I can tell you that which options you choose on the phone tree really do matter. Maybe try calling/chatting at a different time of day?

 

If you are having trouble getting in touch with Verizon support and think your issue is something your peers here on this peer-to-peer forum could help with, try posting some information and we'll see if we have an answer for you.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Silver Contributor II
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Posts: 279
Registered: ‎08-07-2010

Re: Poor support response - How to get actual help?

Message 3 of 7
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@cosb1 wrote:

Please fill me in on how to persuade verizon to answer the phone in a timely fashion, or to have chat support folks help resolve e-mail issues.


   I usually call the local FiOS store and they're very helpful there.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Poor support response - How to get actual help?

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What are the issues you are having with the e-mail?

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Registered: ‎05-13-2014

Re: Poor support response - How to get actual help?

Message 5 of 7
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I have told the system to unlink from my yahoo account.  It says it has, but I can still log in from yahoo.  I have changed the password for my verizon account, but the old password still works when logging in via yahoo (which I do not want it to be able to do).  The new verizon password does not work for Yahoo, just for Verizon.

This all cam about when I got my new verizon smart phone and I wanted to link my verizon e-mail.  It keeps telling me that I have the wrong credentials (it is lying).

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Poor support response - How to get actual help?

Message 6 of 7
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Your smart phone will not log into your e-mail with the old or new password? What settings are you using to connect? Block any personal info.

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Registered: ‎05-13-2014

Re: Poor support response - How to get actual help?

Message 7 of 7
(2,432 Views)

I finally got through to a live person on the phone.  Previous chat support was no help.

Each time I did call, it took 4 to 5 minutes to get through the e-prompts to even get into the queue.  On my last call it only took an additional 4 minutes after that to get to Sean.  He had a great demeanor, but seemed green (which is fine as long as he is wanting to really help, which he did).  It turns out that I came across the answer myself, moments before he did...but we got there.

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