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Port 25 HSI Emailing Issues

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Contributor
Contributor
Posts: 1
Registered: ‎10-02-2009

Re: I'm steaming - port 25 and outgoing email

Message 50 of 79
(19,512 Views)

My Outlook Express has been working correctly for years, and I chnged to port 587 BUT I am recieving 100 spam emails a day and cannot send email as it keeps telling me Verizon has determined my email to be spam. Do you think they are having major problems???  

 

Now I can't even get their webmail to work!     And tech support is awful!!

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: I'm steaming - port 25 and outgoing email

Message 51 of 79
(19,459 Views)

 


@drpelley wrote:

My Outlook Express has been working correctly for years, and I chnged to port 587 BUT I am recieving 100 spam emails a day and cannot send email as it keeps telling me Verizon has determined my email to be spam. Do you think they are having major problems???  

 

Now I can't even get their webmail to work!     And tech support is awful!!


 

The outbound spam filtering is actually unrelated to the port 587 change. The site listed in the error gives an email address you can send false positives (emails that are caught as spam but shouldn't be) to: spamdetector.update@verizon.net

Send the message as an attachment and it will be reviewed, but you won't get anything back from them.

 

Some troubleshooting steps you can try on your own:
If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.

If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.

If the Subject line of your message has a whole bunch of "Fwd: Fwd: Re: Fwd:" try removing some of them.

 

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-21-2009

Re: I'm steaming - port 25 and outgoing email

Message 52 of 79
(19,472 Views)

I usually read my email on my ISP's machines using ssh.  However, I do have mail set up on a Mac here at home, and at the moment it's still working on port 25 both sending and receiving.  This is a POP account.  I looked at the Verizon web page describing the move to port 587 and the directions it gives for changing the address on a Mac are incorrect; users of other mail programs beware.  I suppose in my case they just haven't gotten around to screwing up the section of their network I'm attached to.  Or maybe they just don't know what they're doing and I'll be safe for a while.

 

I don't really understand the port 25 business.  It is pretty obvious that it will take spammers and spam virus program purveyors about one day to adjust for a change in port number.  This is like the famous case where a certain ISP decided to block all mail from Europe because people from Moldova were spamming.

 

I am beginning to feel that Dilbert's Mordac, Preventer of Information Services, is working at Verizon.

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: I'm steaming - port 25 and outgoing email

Message 53 of 79
(19,209 Views)

Without knowing which ISP is providing your email, I cannot further investigate proper settings. As for the reply to address, there is NO reason why this setting shouldn't work, and it seems highly likely that the tech support agent that your assistant was working with simply did not know how to set it up properly. Since pop3 clients aren't *technically* supported by Verizon, most agents don't take the time to learn how to set them up.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
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Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: I'm steaming - port 25 and outgoing email

Message 55 of 79
(19,165 Views)

http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Setup+And+Use/QuestionsOne/124274.htm

 

http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Setup+And+Use/QuestionsOne/124333.htm

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
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Contributor
Contributor
Posts: 1
Registered: ‎10-05-2009

Re: Port 25 HSI Emailing Issues

Message 56 of 79
(19,187 Views)

I have begun to read some of your Port 25 messages

 

Can someone amongst our peer community possibly assist

 

We first about a week ago get a Verizon call that we should check Port25 Verizon is trying some stuff to keep out Spam

 

Then I notice about two days ago, I begin to get some Spam

 

Then tonight I see a spoof type Spam calling itself the Webmail Team asking for my Logon Information

 

Does anyone know what is going on here, all was well until about a few days ago

 

Thanks much

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-31-2009

Re: Question about changing port 25 to 587 yes or no

Message 57 of 79
(18,965 Views)

From an earler thread...

 

----------------------------------------

Verizon's post about this change can be found here: http://www.verizon.net/port25

 

To summarize, you ONLY need to switch your settings to port 587 if ALL of the following apply:

1. You are using a Verizon-provided connection to reach the internet.

2. You are using any email address that is NOT @verizon.net

3. You are using a client, such as Outlook Express, to check your mail.

 ---------------------------------------

 

It may not be that simple.

 

I am a Verizon DSL customer and have a Verizon e-mail address but rarely use it.  Switching to port 587 when the time comes for me (it is being rolled out in segments) will be relatively easy.

 

However, I also have other e-mail services that are accessed via programs such as Thunderbird and Outlook Express.  These are external to Verizon, and their only association with Verizon is that I use my DSL connection to get to them.

 

Gmail uses Port 465 as its requirement for outgoing mail - not 587.  People that have Gmail and who use a dedicated e-mail program such as Outlook, Outlook Express, or Thunderbird will be changing to a WRONG setting and that will disable their Gmail access.

 

I have my own private domain and web space and use that service (Hostgator) for my e-mail, which I own.  However when this flap about Port 587 arose I checked with them and they don't use Port 587 at all.  They have Port 26 available but that is all.

 

By Verizon telling people to switch globally to Port 587 they are muddying the waters terribly.

 

In conversation with my provider at Hostgator I also learned that my call was the FIRST (and that was 2 weeks ago) they have heard of Verizon capping Port 25.  Apparently Verizon saw fit to not make any industry announcement so that other providers would have a heads up on what to expect, and maybe post something to their customer base.

 

Moreover... the question is this, 'are they blocking port 25, or are they forcing use of port 587/'  Hopefully it is just a port block and peopl ewill be able to switch.  If they force use of Port 587, that will cut millions of people off from their other service providers.

 

The sheer number of responses in this thread speaks volumes to the confusion this is causing and VOL's lack of a plain vanilla response that people can understand.

 

Fo rmy money, I have set up back ups - just in case.

 

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Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Question about changing port 25 to 587 yes or no

Message 58 of 79
(18,955 Views)

port 25 has always been "blocked" by authentication.... maybe not always, but for the last 7 years, at least...

 

many ISP's do the same..... AT&T  MindSpring BellSouth MSN CableOne NetZero Charter  People PC  Comcast ATTBI  Sprynet Cox Sympatico.ca  EarthLink Verio Flashnet MediaOne

 

BEFORE NOW,  you could use your third party email domain to send out over port 25... BUT you had to use verizon's outgoing server and authenticate with a valid verizon username and password

 

for instance: I have an email addy of xxxxxxxxxx@robertson.com i have verizon DSL, and I use outlook... I use the incoing server of mail.robertson.com on port 110 and for outgoing I use outgoing.verizon.net on port 25 and set authentication to use my verizon username and password....

 

The above setup allowed me to send email FROM xxxxxxxxxx@robertson.com  on a verizon connection, through their server, BEFORE then recent change

 

NOW... I have to use the outgoing server for robertson.com which is smtp.robertson.com on port 587.. the incoming settings remain the same

 

 Because Verizon will no longer allow sending froma  third party domain through their outgong server

 

(EDITED TO REMOVE FAKE EMAIL ADDY AND MAKE MORE SENSE)

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
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Contributor
Contributor
Posts: 2
Registered: ‎10-17-2009

Re: I'm steaming - port 25 and outgoing email

Message 59 of 79
(18,830 Views)

"I'm sure there are millions of people who use email addresses that are associated with their domain name."

 

I would love to find a way to continue using my email address.  So far, I have not been successful.

 

I don't know what to do.  I have been without the capability to send out emails since Sept. 16.  Nothing is working.  

 

I even resigned myself to using a verizon email address to reply to all messages, but that has quit working also.  It worked for a week or so and then suddenly has the same issues.  Tech support is hilarious at best, trying to keep a sense of humor about all this.  After 6 hours of them monkeying around trying all the same things I had tried, I have given up on using them.  

 

Help!  Anyone?

 

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Contributor
Contributor
Posts: 1
Registered: ‎10-31-2009

Re: I'm steaming - port 25 and outgoing email

Message 60 of 79
(18,040 Views)

I am using Thunderbird for my own domain mail  xxx@vinylux.com.  Verizon DSL is my ISP.  A few days ago I lost the ability to send outgoing e-mails.  I *had* been using my domain info for SMTP settings (outgoing vinylux.com, user name xxx) and port 25, but found that I needed to change it to get it to work.  Now my SMTP is set to outgoing.verizon.net on port 587 with my Verizon user name.  I haven't changed my incoming settings.  It is working fine and still shows my domain e-mail as my return address.  Hope this helps someone! 

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