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Primary and sub account email disabled since 5/17/15
onetru
Enthusiast - Level 1
‎05-19-2015 11:02 PM

first my sub accounts email address were disabled after seaking to a tech yesterday now my primary email is disabled. No return follow up yet on a solution.

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Re: Primary and sub account email disabled since 5/17/15
SusieG924
Enthusiast - Level 1
‎05-20-2015 07:17 AM

My email has also been disabled since Monday, 5/18/15.

When I try to go to webmail at Verizon.com, after I put in my username and password it brings me to Verizon Wireless and there is no option at Verizon Wireless to check my email.

When I try from Outlook it tells me that the username or password is incorrect.

I have also called Verizon and I am waitng for an answer from them.

Please post any solution you may get and I will do the same.

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Re: Primary and sub account email disabled since 5/17/15
ElizabethS
Moderator Emeritus
‎05-20-2015 07:57 AM

Please clear your cache then shut down and reboot your browser. If that does not help, try a second browser.

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Re: Primary and sub account email disabled since 5/17/15
SusieG924
Enthusiast - Level 1
‎05-20-2015 08:28 AM

I have cleared my cache, tried IE 11, Google Chrome and Firefox.  I get the same result with each. 

Why is it taking me to Verizon Wireless when I am trying to login to Verizon?  There is no email in Verizon Wireless.

I also have tried from my iPhone and iPad and I get the message that the username or password is not correct.

I have had this username and password for more than 10 years.

What the heck is going on?

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Re: Primary and sub account email disabled since 5/17/15
ElizabethS
Moderator Emeritus
‎05-20-2015 09:24 AM

Thank you for doing that. We will bring this to the attention of the support dept.

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Re: Primary and sub account email disabled since 5/17/15
mfizzy
Specialist - Level 1
‎05-20-2015 09:37 AM

Accounts might just be locked for failed attempts. You can only unlock a primary by following the forgot my password link. Subs cannot be unlocked via web. You have to call in if a sub gets locked for failed attempts. Sounds like you just might need to call in to tech support.

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Re: Primary and sub account email disabled since 5/17/15
Junemartin
Newbie
‎05-20-2015 09:46 AM

Our Verizon user ID is{edited for privacy}but I am his wife and this is my personal computer . He rarely uses it since he works from his office computer

  Consequently I have as directed by Verizon reset the password I would use for access to my emails   {edited for privacy}  THIS DOES NOT APPEAR ON THE SCREEN AND I HAVE NO EMAILS TO LOOK AT EVEN THOUGH THERE ARE OVE 5000 ON MY SITE.  hOW CAN i CGET BACK TO MY FORMER USE,  noW i AM IN LIMBO.  

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Re: Primary and sub account email disabled since 5/17/15
IreneMills
Newbie
‎05-22-2015 10:02 AM

I need to re connect my internet explorer 

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