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Prompt to Update Account with Mobile Phone Number WON'T STOP APPEARING

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MsSusan
Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎10-15-2009

Prompt to Update Account with Mobile Phone Number WON'T STOP APPEARING

Message 1 of 2
(965 Views)

When signing in to Verizon a box keeps coming up to enter mobile phone number. I have been checking off "No Number" and it says account settings updated but the box keeps appearing. I have deleted cookies and history as instructed by cust. svc but that did not fix the problem. Using Firefox.

1 REPLY 1
Verizon_Support
Employee Employee
Employee
Posts: 3,204
Registered: ‎04-10-2013

Re: Prompt to Update Account with Mobile Phone Number WON'T STOP APPEARING

Message 2 of 2
(912 Views)

Thanks for contacting us MsSusan. I just attempted this, to test it out, and was able to confirm it works. If you have either the Internet Explorer or Chrome browser on your device, could I have you try it again with either of those browsers (After clearing cookies) and let us know your results?

 

Thanks,

 

FCN

 

 

 

 

 

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