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Retrieving User Profile Failed

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Contributor
Contributor
Posts: 1
Registered: ‎09-20-2011

Retrieving User Profile Failed

Message 1 of 4
(578 Views)

Every time I try to open my email on the computer I get this message:

 

Retrieving User Profile Failed. Please try again later.

 

I don't understand, my email comes to my phone fine, and opens fine on there, but not the computer. Can anyone help me?

 

Thank you.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Retrieving User Profile Failed

Message 2 of 4
(571 Views)

for some reason this is only with IE......Firefox nor does Google Chrome or Safari have this issue.  Clear cookies cache and that should fix it should you still want to use that browser

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Contributor
Contributor
Posts: 1
Registered: ‎09-21-2011

Re: Retrieving User Profile Failed

Message 3 of 4
(559 Views)

i tried using firefox as my browser and i still get 'retrieving user profile failed"

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Contributor
Contributor
Posts: 1
Registered: ‎09-21-2011

Re: Retrieving User Profile Failed

Message 4 of 4
(549 Views)

I keep getting the same message as well. Tried c=two different computers; have cleared all history, files, cookies, etc. This is really frustrating.

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