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SMTP server rejecting our logins

SMTP server rejecting our logins

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Contributor jrl3
Contributor
Posts: 5
Registered: ‎02-11-2016
Message 1 of 12
(3,100 Views)

My wife, on Windows 10 using Outlook 2016, and I, using Windows 7 and Outlook 2016, suddenly are getting SMTP errors.  Email worked yesterday and now SMTP is rejecting our logins today.  Nothing changed on our ends.  What gives?  Is the SMTP server down?  This is suspiciously close to the date that those "NEW REQUIRED SETTINGS" alerts for AOL emails said we had to have new settings in by.  My settings match the AOL direction.  Man I hate AOL... So **bleep** that Verizon went to AOL.  

 

Anyhow... Anyone else having SMTP problems and unable to send emails?  

11 REPLIES 11
Copper Contributor TwirlyGirly
Copper Contributor
Posts: 7
Registered: ‎03-02-2011
Message 2 of 12
(3,096 Views)

Yes! I use Thunderbird/Win 10 and as of this morning I cannot send email due to a password fail. I have not changed my password. When I get the pop-up asking me to enter my password I do so, but it won't accept it (I have Thunderbird set up to remember my password and did check to ensure it hadn't been changed or deleted).

 

Incoming mail is fine.

 

I didn't have to make any changes to my settings (per the email from AOL - I use POP3) as all of my settings were already set to what they required. The most frustrating thing is I don't know who to contact or how to get this issue resolved!!!

Copper Contributor starman42
Copper Contributor
Posts: 6
Registered: ‎09-26-2014
Message 3 of 12
(3,080 Views)

same here. I hope verizon is listening. we use outlook 2016 which worked yesterday and conforms to required settings for POP3. this is serious enough to consider switching ISP.

Contributor George6328
Contributor
Posts: 1
Registered: ‎11-08-2017
Message 4 of 12
(3,072 Views)

I'm having the same problem with Nov 8th email server that does NOT let me send out; however, I am able to receive email.  I'm using the POP setting 995 and 465

Contributor kad42
Contributor
Posts: 2
Registered: ‎11-08-2017
Message 5 of 12
(3,057 Views)

Yup, same issue here on Thunderbird and two android devices. I called AOL tech support and got routed to a "Billing Dept" that informed me that I'd have to pay for thier monthly tech support plan in order to even speak to someone who might be able to help.

 

-K

Contributor flyingkites
Contributor
Posts: 3
Registered: ‎11-24-2014
Message 6 of 12
(3,033 Views)

Me too.

 

Using Outlook. 

 

Had 995/465 using SSL and was working.  But kept getting emails from AOL about updating. This morning cannot send email. Kept asking for passwords

 

Tried their other advise https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mo... 995/587 using TLS made no change.  Got

 

Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

 

 

 

 

Contributor flyingkites
Contributor
Posts: 3
Registered: ‎11-24-2014
Message 7 of 12
(3,029 Views)

I got it working with 995 / 587 using TLS.

Contributor kad42
Contributor
Posts: 2
Registered: ‎11-08-2017
Message 8 of 12
(3,005 Views)

It just started working for me using 465/SSL so I suspect they either reversed the change they made last night or fixed it, I'd bet on the former since I don't think they've got the inteligence to fix anything. This forcing us over to AOL Mail is just a nightmare all around.

 

-K

Contributor flyingkites
Contributor
Posts: 3
Registered: ‎11-24-2014
Message 9 of 12
(2,999 Views)

AOL response to my support request was

 

"We apologize for the inconvenience you are experiencing. At this time, we have identified the issue and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible."

 

This was AFTER it was working again.




Copper Contributor starman42
Copper Contributor
Posts: 6
Registered: ‎09-26-2014
Message 10 of 12
(2,980 Views)

I was told it was Microsoft's problem, or that I had made an error. then it started working again later in the morning....

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